Shipping Policy

At Atelier Auvrée, each piece is handcrafted in Toronto, Canada with love and intention. Below is everything you need to know about how your order gets to you:

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Processing Time

• All items are made to order.

• Please allow 3–7 business days for production.

• Custom or large orders may take a bit longer—we’ll let you know if that’s the case.

Shipping Within Canada

• Shipped via UPS with tracking.

• Estimated delivery: 2–8 business days.

• Flat-rate shipping: $10.00 CAD

• Express shipping: $20.00 CAD

• Free shipping on orders over $120 CAD

International Shipping

• We ship worldwide using Canada Post International, UPS, or DHL.

• Estimated delivery: 7–21 business days, depending on your location.

• Shipping cost is calculated at checkout.

• Note: Import duties, taxes, and customs fees are the buyer’s responsibility.

Address Accuracy

• Please double-check your shipping address before placing your order.

• We are not responsible for delays or lost packages due to incorrect address information.

Lost or Damaged Packages

• If your order is lost or arrives damaged, please email us at [your email] within 7 days of delivery.

• While courier delays are beyond our control, we will do our best to assist.

Questions?

We’re happy to help!
📧 coldpieartscrafts@gmail.com

📍 Toronto, Canada